Servicing your Polar Heart Rate Monitor
Mailing Instructions
Polar Service Procedure
Common Repair Charges
Payment Information
Related Documents
Service Repair Form

SERVICING YOUR POLAR HEART RATE MONITOR

We recommend all service be done by an authorized Polar Service Center. Warranty does not cover any damage caused by service not authorized by Polar. If your Polar heart rate monitor is out of warranty and water resistance is not a concern, you may take your receiver to a local jeweler or battery replacement center for battery change only. Polar International Warranty.

Before you return your Polar Heart Rate Monitor for service, please check the following points then complete and print out the service repair form.

1. Is the transmitter belt worn correctly? The belt should be flat against the skin, with the Polar logo right side up.

2. Are the electrodes on the transmitter moist? Moistening the transmitter electrodes is essential for good skin contact to obtain reliable and accurate readings.

3. Is the transmitter clean? Regular cleaning of the electrodes is recommended - see Care and Maintenance.

4. Is the receiver within a 3 foot range from the transmitter?

5. Are the heart rate signals very high and abnormal? Relocating the receiver may help. Check the list of sources of disturbances in this document below.

6. Check that there are no other transmitters within 3 feet if you have a non-coded Polar HRM. Other HRMs can cause inteference.

7. Has the receiver battery been changed by an unauthorized party causing internal damage to the receiver? If not sealed properly, moisture can enter the receiver causing permanent damage to the internal components.

8. Have the buttons been pressed under water, causing leakage in the receiver?

9. If the receiver display is frozen, carry out global reset, if your model has that feature (see the user's manual for global reset instructions).

10. The chemicals in some swimming pools and seawater may effect the ECG signal pick up by the transmitter resulting in abnormal readings.

11. The ECG signal strength varies depending on the individual's tissue composition. The percentage of people who have problems in heart rate measuring is higher in water environment than in normal use.

12. Sources of electromagnetic signals can cause erratic and faulty heart rate readings. Such sources include other heart rate monitors, televisions, computers, cars, electric motors, bike computers, mobile phones, antennas, high voltage power lines, electric/invisible fences and certain motor driven exercise equipment. The problem can usually be resolved by relocating the receiver. Static build up in certain clothing can also cause interference. See more on document: Abnormal heart rate readings during exercise

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MAILING INSTRUCTIONS

Before sending your heart rate monitors for repair, be sure to write School Repair in bold on the outside of the package and on the return form.

1. Pack the product carefully to avoid damage.

2. Include all parts of the Polar Heart Rate Monitor (transmitter belt and wrist receiver).

3. Include a detailed description of the problem. (Use the SERVICE REPAIR RETURN FORM link available at the bottom of this page).

4. Include name of school (and account number if known), contact, return address, email address, and daytime telephone number.

5. Ship prepaid to:
   Polar Service Center
   1111 Marcus Avenue, Suite M15
   Attn: SCHOOL REPAIR
   Lake Success, NY 11042-1034
   
   We recommend you choose a shipping service that is insurable and traceable (ie: UPS). Polar is not responsible for items lost in transit to the service center.

6. If your Polar Heart Rate Monitor is under warranty, please indicate so on the repair form. All repairs are returned via UPS ground service, if an alternate shipping method is preferred, please indicate on return form. Charges are calculated according to weight and shipping zone.

The average turn-around time for a repair is between 7-10 working days from the receipt of the goods. This varies upon the time of year; beginning of sporting seasons and end of school year experience longer turn-around time. The turn-around time may also be extended if the repair contains multiple units.

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POLAR SERVICE PROCEDURE

The Polar standard tests and check procedures are performed by our service technicians when all parts of the Polar Heart Rate Monitor are returned to us for servicing. Service performed at an authorized Polar Service Center is warranted for 90 days on repairs and 6 months for batteries.

The tests include the following elements:

TRANSMITTER

1. Visual inspection
2. Check of battery voltage
3. Check of transmission range
4. Check of electrode conductivity
5. Wash and clean if necessary

1. Visual inspection
2. Check of battery voltage
3. Check and cleaning of case contacts
4. Re-assembly, including seal renewal if necessary
5. Water resistance test
6. Operational tests

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COMMON REPAIR CHARGES

	Receiver battery replacement:	$10.00
	Transmitter Trade-In (non-coded):	$22.50*
	Transmitter Trade-In (coded):	$32.50*
	Trade-In Elastic Strap:	$3.00
	* Prices in effect for Educational Institutions ONLY

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PAYMENT INFORMATION

Polar accepts payment by purchase order, check, money order or credit card (American Express, MasterCard and VISA only).

Payment must be received in full before units are returned.

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RELATED DOCUMENTS

Battery replacement in the Polar receiver
Battery empty in the Polar Transmitter
Care and Maintenance of Your Polar Heart Rate Monitor
Polar International Warranty

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SERVICE REPAIR RETURN FORM:

Printout the Polar HRM Repair Return Form
Printout the TriFIT/Class Management/Wellness Center Repair Return Form

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